COVID-19 FAQ

Yes, Crowned Spice is working hard to maintain all our selection of products and deliver them to our customers. In some cases, due to high demand, delivery times may be longer than usual. Please avoid using delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). We are working with our selling partners to temporarily prioritize household staples, medical supplies and other high demand products coming into our fulfillment centres so we can more quickly receive, restock and ship these products to customers. Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We are continuing to ship all available selection in our inventory.
For guidance on coronavirus, please refer to the World Health Organization website.
Yes, we're still processing returns.
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments.
Yes. Crowned Spice's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. In some cases, you can also choose a safe location where the driver can leave your package if you are not able to answer the door.
Yes. Crowned Spice's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back.